Futureex AI

Refund and Cancellation Policy

Last updated: January 15, 2025

1. Overview

This Refund and Cancellation Policy outlines the terms for subscription cancellations and refund eligibility for Futureex.ai services. We strive to be fair and transparent in all our dealings.

2. Free Trial

2.1 14-Day Free Trial

All paid plans (Growth, Premium, Enterprise) come with a 14-day free trial. During this period:

  • No charges will be applied
  • You can cancel anytime without any fees
  • All features of your chosen plan are fully accessible
  • No credit card required for Starter plan

2.2 Trial Expiration

After the 14-day trial, your subscription will automatically begin, and the first payment will be processed. You will receive email reminders before the trial ends.

3. Subscription Cancellation

3.1 How to Cancel

You can cancel your subscription at any time by:

  • Logging into your account dashboard
  • Navigating to Settings → Billing → Cancel Subscription
  • Following the cancellation prompts
  • Contacting our support team at [email protected]

3.2 Cancellation Effective Date

When you cancel your subscription:

  • Your access continues until the end of your current billing period
  • You will not be charged for the next billing cycle
  • Your data will be retained for 30 days after cancellation
  • You can reactivate your account within 30 days without data loss

3.3 No Partial Refunds

Cancellations do not entitle you to a refund for the current billing period. You will continue to have access until the period ends.

4. Refund Policy

4.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers to paid plans. If you're not satisfied within 30 days of your first payment, you can request a full refund.

4.2 Eligibility Criteria

To be eligible for a refund:

  • Request must be made within 30 days of the initial payment
  • Applies only to first-time paid subscribers
  • Does not apply to renewal payments
  • Does not apply if account was used for fraudulent activity
  • Transaction fees and third-party charges are non-refundable

4.3 Refund Process

To request a refund:

  1. Email us at [email protected] with your account details
  2. Provide a brief reason for your refund request (optional)
  3. Our team will process your request within 5-7 business days
  4. Refunds will be issued to the original payment method
  5. Processing time depends on your bank/payment provider (typically 5-10 business days)

5. Transaction Fees

5.1 Non-Refundable Fees

Transaction fees charged on orders processed through the platform are non-refundable:

  • Starter Plan: 8% per order
  • Growth Plan: 5% per order
  • Premium Plan: 3% per order
  • Enterprise Plan: 1-2% per order

5.2 Payment Gateway Fees

Payment gateway fees (Razorpay, Stripe) are charged by third parties and are non-refundable.

6. Downgrade Policy

6.1 Plan Downgrades

You can downgrade your subscription plan at any time:

  • Downgrade takes effect at the end of the current billing cycle
  • No refunds for the difference in plan pricing
  • You retain access to higher-tier features until the cycle ends
  • Data exceeding new plan limits must be removed before downgrade

7. Annual Subscriptions

7.1 Annual Plan Cancellation

For annual subscriptions:

  • 30-day money-back guarantee applies to first-time annual subscribers
  • After 30 days, annual subscriptions are non-refundable
  • Access continues until the end of the annual term
  • You can choose not to renew before the term ends

7.2 Pro-Rated Refunds

We do not offer pro-rated refunds for annual subscriptions canceled mid-term, except:

  • Service unavailability exceeding 7 consecutive days (excluding scheduled maintenance)
  • Material breach of Terms of Service by Futureex.ai
  • Legal requirements or regulatory orders

8. Enterprise Plans

8.1 Custom Agreements

Enterprise plan customers may have custom cancellation and refund terms outlined in their service agreement. Please refer to your contract or contact your account manager.

9. Service Interruptions

9.1 Scheduled Maintenance

Scheduled maintenance does not qualify for refunds. We will notify you in advance of any planned downtime.

9.2 Unplanned Outages

In case of extended unplanned service interruptions (exceeding 24 hours):

  • We will provide service credits proportional to downtime
  • Credits can be applied to future billing cycles
  • Credits must be claimed within 30 days of the incident

10. Data Export

10.1 Before Cancellation

Before canceling, we recommend exporting your data:

  • Go to Settings → Data Export
  • Select data types to export (products, orders, customers)
  • Download exported files (CSV, JSON formats)

10.2 Post-Cancellation Access

After cancellation, you have 30 days to retrieve your data. After 30 days, data will be permanently deleted and cannot be recovered.

11. Account Termination by Futureex.ai

11.1 Violation of Terms

If we terminate your account due to violation of Terms of Service:

  • No refunds will be issued
  • Access will be immediately revoked
  • Transaction fees remain non-refundable

11.2 Fraudulent Activity

Accounts involved in fraudulent activity will be immediately suspended without refund.

12. Exceptions

Refunds may be issued at our discretion for:

  • Duplicate charges or billing errors
  • Service failures due to our technical issues
  • Unauthorized charges (reported within 48 hours)
  • Special circumstances evaluated on a case-by-case basis

13. Contact for Refunds

For refund requests or cancellation assistance:

14. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy. Changes will be communicated via email and will apply to subscriptions purchased after the effective date.

By subscribing to Futureex.ai, you acknowledge that you have read and agree to this Refund and Cancellation Policy.