Futureex AI

Privacy Policy

Last updated: January 15, 2025

1. Introduction

At Futureex.ai ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Account Information: Name, email address, phone number, business details
  • Payment Information: Billing address, payment method details (processed securely by our payment partners)
  • Business Data: Product information, inventory data, order details, customer information
  • Communication Data: Messages, support tickets, feedback
  • Marketing Preferences: Newsletter subscriptions, communication preferences

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, time spent, click patterns
  • Location Data: Approximate location based on IP address
  • Cookies and Tracking: Session cookies, analytics cookies, preference cookies

2.3 Third-Party Data

We may receive data from:

  • WhatsApp Business API (message data, customer interactions)
  • Instagram Business API (messages, customer data)
  • Payment processors (transaction data, payment status)
  • Google services (OAuth profile, analytics)

3. How We Use Your Information

We use the collected information for:

  • Service Delivery: Providing and maintaining the platform, processing orders, managing inventory
  • Account Management: Creating and managing your account, authentication, customer support
  • Payment Processing: Processing transactions, managing subscriptions, invoicing
  • Communication: Sending transactional emails, order updates, support responses
  • Improvement: Analyzing usage patterns, improving features, developing new services
  • Marketing: Sending promotional content (with your consent), personalized recommendations
  • Security: Detecting fraud, preventing abuse, enforcing terms
  • Legal Compliance: Meeting regulatory requirements, responding to legal requests

4. Data Sharing and Disclosure

4.1 We Share Data With:

  • Service Providers: Cloud hosting (Google Cloud, Firebase), payment processors (Razorpay, Stripe), analytics providers (Microsoft Clarity), communication services (SendGrid, Twilio)
  • Business Partners: WhatsApp, Instagram, Facebook, Google (for integrations)
  • Legal Authorities: When required by law or to protect our rights

4.2 We Do NOT:

  • Sell your personal data to third parties
  • Share your data for third-party marketing without consent
  • Use your data for purposes not disclosed in this policy

5. Data Security

We implement robust security measures:

  • Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Access Controls: Role-based access, multi-factor authentication
  • Regular Audits: Security assessments, vulnerability scans
  • Secure Infrastructure: Google Cloud Platform, Firebase (ISO 27001 certified)
  • Data Backups: Regular backups with encryption

6. Data Retention

We retain your data:

  • Active Accounts: As long as your account is active
  • After Cancellation: 30 days for data recovery, then deleted
  • Financial Records: 7 years for tax and legal compliance
  • Analytics Data: Aggregated and anonymized indefinitely

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete data
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Portability: Export your data in a machine-readable format
  • Objection: Object to certain data processing activities
  • Withdrawal: Withdraw consent for marketing communications

8. Cookies and Tracking

8.1 Types of Cookies:

  • Essential Cookies: Required for basic functionality (session management, authentication)
  • Analytics Cookies: Help us understand usage patterns (Microsoft Clarity, Google Analytics)
  • Preference Cookies: Remember your settings and choices
  • Marketing Cookies: Track ad performance (only with consent)

8.2 Managing Cookies:

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries outside India. We ensure adequate safeguards are in place through:

  • Standard contractual clauses
  • Privacy Shield framework (for US transfers)
  • Adequacy decisions by regulatory authorities

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us:

14. GDPR Compliance (For EU Users)

If you are located in the European Union, you have additional rights under GDPR:

  • Right to lodge a complaint with a supervisory authority
  • Right to restrict processing
  • Right to data portability
  • Right to object to automated decision-making

By using Futureex.ai, you acknowledge that you have read and understood this Privacy Policy.